PRIVACY POLICY

Richie Holdings LLC DBA National Roofing

Effective Date: October 16, 2025

1. Introduction

Richie Holdings LLC DBA National Roofing (“National Roofing,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, and share information from homeowners and other consumers (“you”) who submit service requests through our websites and landing pages, including but not limited to [your primary website domain] and related campaign pages (the “Sites”). By submitting your information, you agree to this Privacy Policy.

2. Information We Collect

We collect information when you fill out forms, call us, or interact with our Sites:

Contact Information: name, phone number, email, service address, and ZIP code.

Service Details: the type of roofing service requested (e.g., replacement, new installation, repair).

Device & Usage Data: IP address, browser type, device identifiers, pages visited, and referral sources.

Communication Records: messages or call details related to your request (e.g., appointment confirmations, reminders).

3. How We Use Your Information

We use your information to:

Provide estimates, schedule visits, and deliver roofing services you request.

Communicate with you by phone, text, or email about appointments, updates, and next steps.

Improve our Sites, advertising, and customer experience.

Maintain internal records and verify service quality and compliance.

We do not sell your personal information to unrelated third parties for their own marketing.

4. Information Sharing

We only share your information as needed to operate our business and fulfill your request:

Service Operations: with trusted service vendors (e.g., website hosting, scheduling, messaging, and CRM platforms) that process data under our instructions.

Legal: to comply with law, regulation, or valid legal process, or to protect our rights, users, or property.

We do not disclose your request to multiple contractors. Your information is used by National Roofing to respond to and service your request.

5. Consent to Contact (TCPA Disclosure)

By submitting a form or calling numbers listed on our Sites, you agree that National Roofing may contact you at the phone number and email you provide regarding your request, including by call or text message. Message and data rates may apply. Consent is not a condition of purchase. You may withdraw consent at any time as described below.

6. Opt-Out & Communication Preferences

You may opt out at any time by:

Replying STOP to any text message,

Using the Unsubscribe link in an email, or

Contacting us at [email protected].

After you opt out, we may still send non-marketing messages needed to complete active requests or meet legal obligations.

7. Data Security

We use commercially reasonable safeguards (including encryption in transit and access controls) to protect your information. Consumer data is stored in reputable platforms (e.g., SOC 2–audited systems such as GoHighLevel) and accessible only to authorized personnel.

8. Data Retention

We retain personal information only as long as necessary to provide services, maintain records, resolve disputes, and meet legal requirements. If no services proceed, we typically minimize or delete personal data within 6 months unless a longer retention is required by law.

9. Children’s Privacy

Our Sites are not intended for individuals under 18, and we do not knowingly collect data from minors.

10. Changes to This Policy

We may update this Policy from time to time. The Effective Date reflects the latest version. Material changes will be posted on this page.